Policy Information

Terms Of Service


Welcome to empowerpb.com.au (“our Site”). These Terms of Service (Terms) govern your use of our Site and the services offered by Matthew Carroll, Trading as Empower Property Buyers (ABN 48911928216) (EPB, we, us, our) and form a binding contractual agreement between us, and you. Other terms and conditions contained in our privacy policy (Privacy Policy) also form part of the agreement with you.

These Terms are important and should be read carefully. Any questions about these Terms must be directed to us in writing at info@empowerpb.com.au before using our Site or engaging our services.

Subject to any subsequent agreements you may be required to enter with us, these Terms constitute the entire agreement between you and us and supersedes all prior agreements, conduct, representations and understandings. You confirm you have not entered into this agreement on the basis of any representation that is not expressly incorporated into this agreement.

1. ACCEPTANCE OF TERMS

1.1 By browsing, accessing, downloading or using the services offered on our Site, whether or not you engage our services, you acknowledge that you have read and understood these Terms and agree to be bound by them.

2. VARIATIONS TO TERMS

2.1 We reserve the right, in our sole discretion, to vary, change or amend any part of these Terms.

2.2 In that event, we will provide notice of the variation by publishing the updated Terms on our Site.

2.3 The updated Terms will be taken to have effect on the date of publication.

2.4 Your continued use of our services and the Site constitutes your acceptance of the updated Terms and is taken as your agreement to be bound by these updated Terms.

2.5 Should you object or disagree to the Terms, your only remedy is to contact us at info@empowerpb.com.au and immediately discontinue your use of the services.

3. DISCLAIMERS

3.1 The information on the Site, including but not limited to, in any publications, Agent Content, Partner Content and any information provided by us, our employees, agents, affiliates and representatives or our related bodies corporate and their employees, agents, affiliates and representatives, does not purport to offer legal, financial, property or professional advice. Use caution and always seek professional advice before acting on any information provided on the Site or that we provide directly to you.

3.2 The content on the Site and any information we, our employees, affiliates and representatives provide you is for general information and promotional purposes only. We do not warrant or make any representations as to any third party products or services described or referred to on the Site, including any Agent Content or Partner Content.

3.3 Any use of the content on the Site, including but not limited to, Agent Content, Partner Content or other materials or information uploaded to the Site by another person or organisation is at your own risk. You acknowledge and agree that we will not be liable for any inaccuracies in data or information presented on the Site. You should confirm any such data or information with the person or organisation to which it relates.

3.4 It is your responsibility to independently verify the information made available on the Site. We make no warranties that information on the Site is reliable, complete, accurate or up-to-date. Information on this Site is subject to change.

3.5 You acknowledge and agree that we are not liable for the accuracy or content of any Agent Content or Partner Content.

3.6 We rely on third parties to supply the Agent Content and the Partner Content and we therefore do not warrant the quality or accuracy of the results. To the extent permitted by Law, you acknowledge and agree that we have no liability arising out of any results or recommendations produced by the Site, and you are solely responsible for the final choice of any property, house design, apartment design, house, apartment, house & land package, land lot, land estate, land development or apartment development that you may choose.

3.7 We provide our Site and services on an "as-is" and "as available" basis and whilst every effort is taken to ensure the service provided and the Website is accurate, we make no representations and give no guarantees or warranties about the suitability, reliability, availability and/or accuracy of our services and the content on Site for any purpose.

3.8 You acknowledge and agree that the content on the Site is obtained and developed from a variety of sources including but not limited to collaborations with third parties and information provided by third parties under licence. Inclusion of Agent Content or Partner Content or other information uploaded by any other person or organisation on the Site is not an endorsement of any organisation, product or service by us.

3.9 You acknowledge and agree that the information on the Site is subject to change and is based on information that was available to us at the time it was published.

3.10 Information contained on the Site should not be relied upon and you should make your own enquiries and seek legal advice in respect of any property or development listed on the Site or the information about the property or development listing contained on the Site.

3.11 Prices displayed on the Site are current at the time of issue but may change at any time and are subject to availability.

3.12 You acknowledge and agree that we, our employees, affiliates, and representatives are not responsible for decisions that you may make, or for any consequences, undesired or otherwise, that may flow from your engagement of the Site or our services.

3.13 We expressly disclaim any and all claims arising from any representations made, whether express or implied, or reliance upon any representations made in relation to our recommendations, or information supplied to you. You also acknowledge and agree to hold us harmless for any loss suffered as a result of our recommendations and information supplied in connection with our services or on this Site.

3.14 Any material, downloaded or otherwise, or services obtained through the use of our Site is done at your own discretion and risk, and you will be solely responsible for any damage to your computer system or other device or loss of data that result from the download of any such material.

3.15 Any testimonials and examples of our services, wherever published (online or in print) are not to be taken as a guarantee that you will achieve the same or similar results.

3.16 We do not represent or warrant:

a) that your use of the Site will meet your requirements;

b) that your use will be uninterrupted, timely, secure or free from error;

c) the accuracy of any information obtained by you as a result of your use of the Site; and

d) that defects in the operation or functionality of any part of the Site will be corrected.

4. REGISTERING YOUR DETAILS

4.1 We may ask you to register an account with us to access certain services.

4.2 You must provide accurate, complete and up-to-date registration information, as requested, and it is your responsibility to inform us of any changes to your registration information.

4.3 We may at any time request a form of identification to verify your identity.

4.4 If you are a registered user or member to this Site, you acknowledge and agree that:

a) You are solely responsible for protection and confidentiality of any password or member identification that may be issued to or subscribed for by you from time to time (Password);

b) You will not reveal (or cause to be revealed through any act or omission) your Password to any other person;

c) You will immediately notify us if your Password is lost or becomes known to any other person;

d) You are solely responsible for all access to and use of this site via your Password, whether such access or use is by you or any other person; and

4.5 To the extent that you provide personal information, we will treat such information strictly in accordance with our Privacy Policy.

4.6 You must ensure the security and confidentiality of your registration details, including any username and/or Password. You must notify us immediately if you become aware of any unauthorised use of your registered details.

4.7 You will not let any other person use your Password or any registered user or member services.

5. YOUR OBLIGATIONS

5.1 During the delivery of our services, you agree to:

a) respond promptly to our communications in relation to our services;

b) maintain the confidentiality of any information disclosed to you by EPB and manage any personal information which you may obtain access to in accordance with relevant privacy laws;

c) provide, within a reasonable amount of time, accurate, complete and current information or documentation reasonably required by us to perform the services; and

d) act in good faith.

5.2 When providing our services, we may request that you provide us with responses, feedback, completed questionnaires, and other information so we can best deliver our services. You agree that you will provide any such information in a timely manner. Any delays in receiving this information may result in information not being provided by us to you.

6. PROHIBITED USES

6.1 You agree that in accessing and using our Site, or uploading Agent Content or Partner Content, you will not engage or attempt to engage in any activities that:

a) post, link to, or otherwise communicate or distribute any material or information of any kind which brings Empower Property Buyers or the Site into disrepute, or that questions or suggests that EPB is not independent from the Agents or Partners listed on the Site or any misleading, deceptive, inappropriate, profane, defamatory, infringing, obscene, threatening, discriminatory, harassing, abusive, offensive, racially or sexually vilifying, indecent or unlawful material or information of any kind, or otherwise use the Site in a manner, which is unlawful or would infringe the rights of another person including any intellectual property rights;

b) subject to clauses 7.4 and 7.5, are commercial, including selling, marketing, advertising, or promoting goods or services or exploits the Site for your own commercial or unlawful purposes or the commercial or unlawful purposes of any other person (including the posting of advertisements, solicitors, promotional materials, spam or any other materials that are contrary to our commercial or lawful interests);

c) download (other than page caching) or modify the Site or any portion of the Site;

d) impersonate or falsely claim to represent a person or organisation;

e) bypass (or attempt to bypass) any security mechanisms imposed by the Site;

f) provides access or links to any material (including links to peer to peer network trackers/beacons) which may infringe the intellectual property rights of another person;

g) deletes or alters or attempts to delete or alter attributions, legal notices, trademarks or copyright marks on any material contained in the Site;

h) knowingly posts or transmits or permits the posting or transmission of any material, which contains a computer virus or other harmful data, code or material;

i) solicit information (including login information); or

j) post, link to, or otherwise communicate or distribute any material or information that we deem inappropriate.

7. AGENT CONTENT AND PARTNER CONTENT

7.1 References to an Agent in this clause means, buyers agent or agency, real estate agent or agency, developer, broker, property owner, builder, land developer, marketing agent or agency, property vendor and any other party that we permit to upload content to our Site.

7.2 References to a Partner means a category partner of Empower Property Buyers.

7.3 This clause is subject to the terms applicable to the particular listing agreement, selling agreement, distribution agreement, advertising agreement or category partner agreement (Commercial Agreement) that applies to you. This clause will apply to you too. The relevant subscription package or category partner agreement will prevail to the extent of any inconsistency.

7.4 If you are an Agent, as defined in clause 7.1, and have entered a Commercial Agreement, as define in clause 7.3, with us, EPB grants you a non-exclusive and non-transferable licence to use the Site for the limited commercial purpose of promoting your house, apartment, land lot, land or apartment development, house design, apartment design, house & land package (or other products and services in connection with your profile) to buyers and the general public who access or use the Site, subject to the restrictions specified in clause 6 and elsewhere in these Terms. The Site is not to be otherwise used for commercial exploitation.

7.5 If you are a Partner, EPB grants you a non-exclusive and non-transferable licence to use the Site for the limited commercial purpose of promoting your products and services (as set out in the particular category partner agreement) to buyers and the general public who access or use the Site, subject to the restrictions specified in clause 6 and elsewhere in these Terms. The Site is not to be otherwise used for commercial exploitation.

7.6 When you enter a Commercial Agreement with us, you may send to EPB for upload or may upload directly (if consented to and facilitated by EPB), onto the Website, information and data regarding:

a) if you are an Agent, as defined in clause 7.1, the details and specifications of your home, apartment, land lot, land estate, land development, apartment development, house design, apartment design, house & land package, including images (such as photographs and floor plans, where relevant), videos, your business' name and logo, and other material, comment, content, communication or text (including promotional wording for feature listings and other promotions you may wish to apply to your listings) to add to our Site. All material you send to EPB for upload or that you upload directly onto the Website will be your Agent Content; and

b) if you are a Partner, advertising for your business and tools that users may use (such as mortgage calculators, energy estimation tools and store locators), including images, videos, your business' name and logo, and other material, comment, content, communication or text (including promotional wording, articles, tools, applications and other promotions in relation to your business that you wish to advertise) to add to our Site. All material you send to EPB for upload or that you upload directly onto the Website will be your Partner Content, and you hereby provide us with a perpetual, non-exclusive, royalty free, irrevocable, transferrable and worldwide licence to locate and upload relevant information from your website or any other platform to which you have provided us access.

7.7 Any Agent Content or Partner Content you upload or that you send to EPB to upload to our Website:

a) can be accessed and viewed by the public; and

b) can be used by us in accordance with the licence terms set out in clause 7.9 including to promote our Site.

7.8 You agree to be solely responsible for any Agent Content or Partner Content that you upload to the Site or that you provide to us to upload to the Site. You warrant and represent that any Agent Content or Partner Content uploaded to the Site will not violate these Terms.

7.9 You retain ownership of all intellectual property rights in the Agent Content or Partner Content that is uploaded to our Site. By uploading the Agent Content or Partner Content you grant us a perpetual, non-exclusive, royalty free, irrevocable, transferrable and worldwide licence to use, copy, communicate, reproduce, display, publish, broadcast and transmit for the purpose of listing, promoting and advertising on our Website.

7.10 You consent to your Agent Content or Partner Content being altered, edited or adapted by us for any reason including to ensure your Agent Content or Partner Content does not infringe these Terms. To the extent that you have any moral rights (pursuant to the Copyright Act 1968 (Cth)) in the Agent Content or Partner Content, by agreeing to these Terms, you provide an unconditional consent in favour of us, our successors, assignees, licensees and any other person authorised by any of them to use and deal with your Agent Content or Partner Content (whether or not currently in existence), to perform, exhibit, reproduce and communicate any part of your Agent Content or Partner Content in any medium and anywhere in the world without attributing you or any other person as an author of or contributor to that Agent Content or Partner Content.

7.11 Where the Agent Content or Partner Content uploaded by you or by us to our Site, contains material from other third parties, you warrant that you have obtained the moral rights consents similar to those described in clause 7.10 above from such third parties.

7.12 We may, at any time, access or examine any Agent Content or Partner Content and, at our sole discretion, move, remove, block, modify, edit, refuse to upload or disable access to Agent Content or Partner Content which we consider, in our reasonable discretion, to breach any Law or to be otherwise unacceptable.

7.13 You acknowledge that we:

a) have no responsibility or liability for the deletion or failure to store any Agent Content or Partner Content uploaded by you or your representative or agent on the Website; and

b) are not responsible for any Agent Content or Partner Content uploaded to our Website, nor are we under any obligation to monitor, move, remove, edit, refuse to upload or disable access to it.

7.14 You represent and warrant that:

a) you own the Agent Content or Partner Content or have the necessary licenses, rights, consents, and permissions to publish the Agent Content or Partner Content that is uploaded on the Website;

b) you have the right and power to grant the licence contained in clause 7.9 to us;

c) the Agent Content or Partner Content uploaded by you will not infringe the intellectual property rights of any third party; and

d) you will not upload Agent Content or Partner Content that will cause you to breach these Terms.

7.15 You understand that we do not guarantee any confidentiality with respect to any Agent Content or Partner Content you upload to our Website.

7.16 You acknowledge and agree that we are under no obligation to take legal action in relation to, commencing, defending, enforcing, settling or compromising (as appropriate) any infringement, claim or actions relating to your intellectual property rights in Agent Content or Partner Content.

8. COPYRIGHT AND TRADE MARK NOTICES

8.1 All material on this Site, or otherwise delivered by us via our services, including (but not limited to) templates, information, text, graphics, information architecture and coding (Site Content), is subject to copyright. While you may browse or print the Site Content for non-commercial, personal or internal business use, you must obtain our prior written permission if you would like to use, copy or reproduce it. Modification of the Site Content for any other purpose is a violation of our copyright and other proprietary rights, and is strictly prohibited.

8.2 You acknowledge that you do not acquire any ownership rights by using the Site or the Site Content.

8.3 The trade marks, logos, and service marks displayed on our Site to denote our brand or the brand of third parties (such as sponsors, advertisers, partners or developers) are either registered or unregistered trade marks of us or third parties (Trade Marks). The Trade Marks, whether registered or unregistered, may not be used in connection with any product or service that does not belong to us or the relevant third party, in any manner that is likely to cause confusion with customers, or in any manner that disparages us or the relevant third party.

8.4 Nothing contained on this Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any the Trade Marks without the express written permission of EPB or the relevant third party.

8.5 You agree that damages may be an inadequate remedy to a breach of these Terms and acknowledge that EPB or the relevant third party will be entitled to seek injunctive relief if such steps are necessary to prevent violations of its intellectual property rights.

9. RIGHT TO SUSPEND AND TERMINATE

9.1 We may at any time immediately suspend or terminate your access (including restricting access) to the Site or any feature of the Site for any reason (including due to your breach or alleged breach of these Terms) in our reasonable discretion and without prior notice. Any licenses, consents and indemnities given by you and any limitations of our liability survive such termination.

10. PROMOTIONS AND OFFERS

10.1 The Site may display advertisements and promotions, subject to these Terms. Any advertising or promotion on the Site does not imply an endorsement or recommendation by us. Information on the Site, including in any advertisements or promotions, does not constitute legal, financial or property advice.

11. LIABILITY IS LIMITED

11.1 The disclaimers, limitations of liability and indemnities within these Terms do not exclude rights that may not be excluded by law, including but not limited to, those rights under the Australian Consumer Law.

11.2 We do not make any express or implied representation or warranty and shall not be liable, in contract, tort (including negligence) or otherwise, for any direct, indirect, special or consequential loss, damages or reliance, in connection with our Site or any of our services.

11.3 In no event will we be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute products or services arising out of or related to the use, inability to use, unauthorised use, performance or non-performance of or reliance upon this Site or our services.

11.4 These limitations and terms include (but are not restricted to) loss or damage you might suffer as a result of:

a) Reliance on the completeness, accuracy, suitability or currency of information, services irrespective of any verifying measures taken by us (including third party material and advertisements).

b) Failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records.

c) Accessing websites or servers maintained by other organisations through links on our Site. Links are provided for convenience only. We do not endorse linked websites nor their services and you access them at your own risk.

d) The use of credit card or other financial information, failure to complete (or delay in completing) any transaction, or other loss or damage arising from any transaction made or attempted on our Site.

12. YOUR INDEMNITY

12.1 You agree to indemnify and hold us, our officers, agents, representatives, partners, directors, shareholders, employees and subcontractors, related bodies corporate and their agents, partners and representatives, harmless against any direct losses, liabilities, costs, charges or expenses and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses suffered or incurred by us arising out of or in connection with:

a) your use of our services;

b) any claim made against us or you by a third party arising out of or in connection with the provision of our services and/or these Terms;

c) any breach of these Terms by you;

d) any reliance by you or a third party on our services or any advice or information provided in connection with the provision of our Services and/or these Terms;

e) the enforcement of these Terms; and

f) any negligent act, omission or wilful misconduct on your part.

12.2 You must make payments under this clause in full without set-off or counterclaim.

12.3 This clause survives termination of these Terms.

13. LINKED WEBSITES, AFFILIATES OR SPONSORS

13.1 Regarding any links to other websites on our Site (Third Party Websites), you acknowledge that those websites are operated by third parties and not us and, therefore, are out of our control. You acknowledge and agree that we are not liable for those Third Party Websites or for any loss or damage that may arise from your use of them. Your use of any Third Party Websites will be subject to the terms and conditions of that website.

13.2 As affiliates of certain services we may also receive compensation for recommending, endorsing or promoting services as featured on our Site or in the course of delivering our services. Any affiliation or sponsorship is for remuneration purposes only and is not an expression of our own recommendation, endorsement or promotion of those services which are not our own.

13.3 You acknowledge and understand that by engaging our services, we may also be eligible to receive rebates, referral fees, lead fees, sale fees, commissions, subscription fees and volume bonuses from our trade partners or affiliates.

13.4 We make no representation or warranty as to the recommendations, endorsements or promotions we make of certain services, unless expressly stated otherwise. You acknowledge and agree that any remuneration or other non-monetary benefit we receive from our affiliated, endorsed or sponsored services is for the purposes of that affiliation, endorsement and sponsorship only. We expressly disclaim any liability arising from your use or reliance of any recommended, endorsed or promoted services by us which are not our own and caution you to make your own independent inquiry prior to any such use or purchase.

14. SEVERABILITY

14.1 If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.

15. NO ASSIGNMENT

15.1 You cannot transfer or assign your rights in accordance with these Terms, including any membership or registration with us, without our prior written consent.

15.2 We may assign or transfer our rights and obligations under these Terms at any time, upon prior written notice to you of at least 4 calendar weeks.

16. BINDING ON SUCCESSORS

16.1 These Terms shall be for the benefit of and binding upon the parties and their heirs, executors, successors and permitted assigns.

17. NO ADVERSE CONTRACTION

17.1 The contra proferentem rule and other rules of construction will not apply to disadvantage a party whether that party put the clause forward, was responsible for drafting all or part of it or would otherwise benefit from it.

18. WAIVER

18.1 No waiver by a party of a provision of these Terms is binding, unless made in writing.

19. DISPUTE RESOLUTION

19.1 If a dispute arises between the parties in relation to these Terms, the dispute must be dealt with in accordance with this clause.

19.2 Any party claiming that a dispute exists must notify the other party to the dispute (Second Party) in writing of the nature of the dispute.

19.3 In the case of claims against us, all notices are to be provided to info@empowerpb.com.au

19.4 If the dispute is not resolved by agreement within 5 business days of the Second Party receiving the notice referred to above, either party may refer the matter to mediation conducted by a mediator agreed between the parties within a further 5 business days or failing agreement within that period, as appointed by the executive director for the time being of the Australian Commercial Disputes Centre Limited.

19.5 Once a mediator is appointed, the parties agree that:

a) The costs of the mediator shall be borne equally between the disputing parties.

b) The chosen mediator shall determine the procedures for mediation.

c) The chosen mediator will not have the power or authority to make any other determination in relation to the dispute.

19.6 If the parties have not mediated a resolution of the dispute within 10 business days of the selection of a mediator, neither party shall be obliged to continue any attempt at mediation under this clause, and either party may then commence such legal proceedings as it considers fit in relation to the dispute.

19.7 Nothing in this clause prevents a party from commencing proceedings seeking urgent interlocutory relief from a court of competent jurisdiction to hear the matter, if, in that party’s reasonable opinion, it is necessary to protect their rights.

19.8 Despite the existence of a dispute the parties must continue to comply with their obligations under the contract.

19.9 This clause survives termination of these Terms

20. APPLICABLE LAW

20.1 These Terms shall be construed in accordance with and governed by the laws of New South Wales, Australia. You consent to the exclusive jurisdiction of the courts in New South Wales to determine any matter or dispute which arises between us.

21. YOUR FEEDBACK

21.1 We welcome enquiries or feedback on our Site. Unless specifically stated by you, we shall treat any information you provide us with, as non-proprietary and non-confidential. Please see our Privacy Policy for further details.

21.2 If you have questions or comments regarding this Site or our services, please email us at info@empowerpb.com.au

These Terms were last updated on 4th March 2024.

Privacy Policy

1. Introduction

1.1 Matthew Carroll, Trading as Empower Property Buyers (ABN 48911928216) (Empower Property Buyers, EPB, we, us, our) recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information.

1.2 This privacy policy sets out our commitment to protecting the privacy of your personal information and how it is collected whether through our website (Site), directly from you or otherwise.

1.3 We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles, and we manage the collection and disclosure of your personal information in accordance with these requirements.

1.4 We also uphold your rights to privacy if you are based in the European Union, in accordance with the General Data Protection Regulation (EU) (GDPR). Your rights under the GDPR are listed in clause 12.

1.5 If you do not wish to provide personal information to us, then you do not have to do so. However, this may affect your use of this Site or any products and services offered on it.

2. What is your personal information?

2.1 When used in this privacy policy, the term “personal information” has the meaning given to it under the Privacy Act and GDPR.

2.2 In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation.

2.3 If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

2.4 We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users operate on our website.

2.5 Your personal information will not be shared, sold, rented or disclosed other than as described in this privacy policy.

3. What information we may collect from you

3.1 We may collect the following personal information from you:

a) names;

b) email address;

c) telephone number;

d) primary language spoken;

e) business management information;

f) billing, mailing, business and/or residential address;

g) company names, business names, trading names, Australian Company Numbers and/or Australian Business Numbers;

h) date of birth;

i) various forms of identification;

j) employment status;

k) profession or occupation;

l) your buying cycle status;

m) geographic locations in which you are looking for property;

n) family income range, deposit savings and other information regarding your buying status, such as whether you have finance arranged and the level of savings you have for a new home;

o) current home ownership status;

p) budget for property;

q) property specification preferences;

r) marital status;

s) number of dependents;

t) your assets and any debts or liabilities you currently have;

u) your timeframe to buy land and/or to build a house;

v) whether you are a first home buyer, investor or any other buyer type; and

w) whether you have bought products of Third Party Professionals, defined in clause 3.2(p);

x) any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence or through our representatives.

3.2 We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:

a) to allow us to conduct our business functions;

b) to provide our services to you;

c) to contact you;

d) to send communications requested by you;

e) to assist users and customers by providing them with information and support;

f) to answer enquiries and provide information or advice about existing and new services;

g) when you have submitted an enquiry via our Site, directly to a partner, to call you to ensure you have received a response from the partner and to query whether they would like assistance with another matter or would like to engage other partners;

h) to conduct internal record keeping;

i) to identify and understand user needs;

j) to personalise and customise your experiences on our Site;

k) to manage and administer any account you may hold with us on the Site;

l) to market and sell our products and services;

m) to call you to offer you our other products and services or the products and services of third parties;

n) to contact you to conduct surveys about your customer service experience;

o) to conduct market research, business development and marketing activities (including direct marketing);

p) to send you information about products and services you may be interested in from us, participating builders, developers, building professionals, land developers, apartment developers, our partners, and their agents and representatives (collectively referred to as a Third Party Professional);

q) to provide you with ongoing information that we believe you may be interested in receiving;

r) to allow us to provide advertising material to you regarding us and our partners;

s) for our internal administrative, marketing and planning requirements;

t) when you have expressed an interest in a particular house, apartment, home design, apartment design, land lot, apartment development, land developer, apartment developer, partner, to contact or communicate with you in relation to that matter and provide you with more information;

u) if you are a business looking to engage our services or are personnel of a third party with whom we engage in as part of our business, to communicate with you about your business’ or that third party's engagement with us and otherwise as specified in this Privacy Policy;

v) to monitor and optimise our website and business functions;

w) to analyse marketing performance;

x) monitor the performance of Third Party Professionals; and

y) to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority.

4. How do we collect your personal information?

4.1 We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we or a third party, on our behalf, may collect in ways including:

a) when you make an enquiry about our products and services, such as by using the live chat on our Site or by booking a call with one of our representatives;

b) when you call our contact numbers;

c) when you contact our Third Party Professionals;

d) when you register for or use an account on our Site or enter a separate agreement with us;

e) when you fill in or partially fill in any of our online forms, including when downloading free publications or making online bookings;

f) through your access and use of our website;

g) when you buy our products or services;

h) when you submit an enquiry via our Site directly to a Third Party Professional;

i) during conversations between you and our representatives or through any other means or platforms, including social media;

j) when you ask to be placed on one of our subscription/mailing lists;

k) when you become a client or customer of ours or otherwise use our services;

l) when you visit any links shared via our social media posts, emails or other landing pages;

m) when you provide feedback;

n) submit a job application to us; and

o) during any and all calls or emails between you and our representatives.

5. What happens if we can’t collect your personal information?

5.1 If you do not provide us with the personal information described above, some or all of the following may happen:

a) we may not be able to provide our products or services to you, either to the same standard or at all;

b) we may not be able to provide you with information about services that you may want, including information about special promotions; or

c) we may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.

6. Our website

Site User Tracking Experience

6.1 We may use tracking software to review and improve your experience of our Site, Surveys and landing pages. In particular, we may use Facebook Pixel, Infusionsoft, Active Campaign, Google Analytics, YouTube, etc.

6.2 We may use advertising products, such as Remarketing with Facebook, Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our Site traffic via Google Advertising cookies and anonymous identifiers.

6.3 Other than data linked to a User ID assigned to you when you browse our Site, which may be linked to an account that you create with us, data collected via Google Analytics and other advertising and analytics products is not linked with any personally identifiable information you submit while on our Site. If you wish to opt out of the Google Analytics data collection, you may do so on Google's Site at https://tools.google.com/dlpage/gaoptout.

Cookies

6.4 When you access our Site, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also allows us to customise content, customise and target advertising, track users across multiple sessions and keep track of services you view so that, if you consent, we can send you news about those services.

6.5 We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate.

6.6 We use this to research our users’ habits so that we can improve our online services. Other than data linked to a User ID assigned to you when you browse our Site, which may be linked to an account that you create with us, our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (that is, the electronic addresses of computers connected to the Internet) to analyse trends, administer the website, track users’ movements, and gather broad demographic information.

6.7 The website may contain content and sharing tools embedded from various social networks, such as Facebook. These suppliers may use and place cookies on your device. We do not have access to, and cannot control, these cookies or the personal data and information that they may collect. You therefore need to check the websites of these suppliers to get further information on how they manage cookies and what information their cookies collect.

Security

6.8 As our website is linked to the Internet, and the Internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online.

6.9 We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Links

6.10 We provide links to websites outside of our website, as well as to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of any companies, businesses, affiliates, advertisers and sponsors, linked to our website.

6.11 Before disclosing your personal information on any other website or to any third party, we advise you to examine the terms and conditions of using that websites and its privacy policy. Third party websites are responsible for informing you about their own privacy practices.

7. Who do we disclose your information to?

7.1 We may disclose your personal information to:

a) our directors, employees, agents, contractors or service providers for the purposes of operating our website or our business, fulfilling requests by you, and to otherwise provide our services to you;

b) our related entities, as defined under the Corporations Act, 2001 (Cth), including but not limited to, Matthew Carroll, Trading as Empower Property Buyers (ABN 48911928216) and related entities of EPB;

c) our business partners, suppliers and other third parties with whom we have commercial relationships, for the purpose of providing products and services to you and for general business, marketing, and related purposes, which may include overseas parties;

d) professional service providers and advisors who perform functions on our behalf, such as lawyers;

e) representatives, agents or contractors who are appointed by us in the ordinary operation of our business to assist us in providing goods or services or administering our business (such as for data storage or processing, printing, mailing, marketing, planning and product or service development);

f) our website host or software application providers in certain limited circumstances, for example when our Website experiences a technical problem or to ensure that it operates in an effective and secure manner;

g) banks, mortgage brokers, insurers, auditors, business consultants and IT service providers;

h) credit reporting agencies and courts, tribunals, regulatory authorities where customers fail to pay for goods or services provided by us to them, and other law enforcement officers as required by Law;

i) your nominated representatives; and

j) any other organisation for any authorised purpose with your express consent.

7.2 We only disclose this information if the third party has agreed to comply with the standards in our privacy policy.

7.3 If there is any change or potential change to the control of our business pursuant to the sale, assignment or transfer of the business, or business assets, its assets and/or liabilities, we reserve the right to sell, assign and/or transfer our user databases, together with any personal information and non-personal information contained in those databases to the extent permitted by law. In that event, your personal information may be disclosed to a potential purchaser, assignee or transferee, however any disclosures will only be made in good faith and where confidentiality is maintained.

8. Direct marketing materials

8.1 We may send you direct marketing communications and information about our services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).

8.2 If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

8.3 In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our subscription/mailing list.

8.4 We do not provide your personal information to other organisations for the purposes of direct marketing.

9. Security and data quality

9.1 We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.

9.2 We strive to ensure the security, integrity and privacy of personal information that you submit to us through our website. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

9.3 We endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

9.4 In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

9.5 We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by Law to retain it (whichever is the latter).

10. How long do we retain your personal data?

10.1 We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10.2 To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

10.3 By Law, we must keep basic information about our customers (including contact, identity, financial and transaction data) for five years for Australian tax law purposes.

10.4 In some circumstances, you can ask us to delete your data; see your legal rights below for further information.

10.5 In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

11. If I am based in the EU, what are my legal rights under the GDPR?

11.1 If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:

a) The right to be informed – that’s an obligation on us to inform you how we use your personal data;

b) The right of access – that’s a right to make what’s known as a ‘data subject access request’ for copy of the personal data we hold about you;

c) The right to rectification – that’s a right to make us correct personal data about you that may be incomplete or inaccurate;

d) The right to erasure – that’s also known as the ‘right to be forgotten’ where in certain circumstances you can ask us to delete the personal data we have about you (unless there’s an overriding legal reason we need to keep it);

e) The right to restrict processing – that’s a right for you in certain circumstances to ask us to suspend processing personal data;

f) The right to data portability – that’s a right for you to ask us for a copy of your personal data in a common format (for example, a .csv file);

g) The right to object – that’s a right for you to object to us processing your personal data (for example, if you object to us processing your data for direct marketing); and

h) Rights in relation to automated decision making and profiling – that’s a right you have for us to be transparent about any profiling we do, or any automated decision making.

11.2 These rights are subject to certain rules around when you can exercise them.

11.3 If you wish to exercise any of the rights set out above, please contact us by email at info@empowerpb.com.au.

12. How can you access and correct your personal information?

12.1 You may request access to any personal information we hold about you at any time by contacting us (see the details below).

12.2 Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you).

12.3 We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you.

12.4 We will not charge for simply making the request and will not charge for making any corrections to your personal information.

12.5 There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

12.6 If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires correction. If we do not agree that there are grounds for correction, then we will add a note to the personal information stating that you disagree with it.

13. How can you withdraw your consent to this privacy policy?

13.1 You may withdraw your consent to this privacy policy at any point. If you wish to withdraw your consent to our collection and retention of your data, please contact our Data Protection Officer at info@empowerpb.com.au and we can arrange for your data to be deleted, destroyed or returned to the extent we are permitted by law. However, this may affect your use of this Site, or any products and services offered on it.

13.2 You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at the email address listed in this privacy policy.

13.3 To unsubscribe from our e-mail database, or opt out of any communications, please email info@empowerpb.com.au, with “Unsubscribe” in the subject line of the e-mail.

14. What is the process for complaining about a breach of privacy?

14.1 If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.

14.2 We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Privacy Act and/or the GDPR, if applicable).

15. Contacting us

15.1 If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please contact us at info@empowerpb.com.au.

15.2 We will treat your requests or complaints confidentially.

15.3 Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved.

15.4 We will aim to ensure that your complaint is resolved in timely and appropriate manner.

16. Changes to our privacy policy

16.1 We may change this privacy policy from time to time.

16.2 All Personal Information held by us will be governed by our most recent privacy policy, posted on our Site at https://www.empowerpb.com.au where the privacy policy will be located.

16.3 Any changes to this privacy policy may be advised to you by updating this page on our Website. We encourage you to check this page from time to time for any changes.

This privacy policy was last updated 4th March 2024